Introduction
It Pays To Look On The Bright Side
Putting Emotional Intelligence To Work
The Self Esteem Factor
Facts Tell Emotions Sell
Lead With Emotional Intelligence
Facts Tell Emotions Sell
Key Content
Understanding how and why people buy
The number 1 problem with sales people
The 3 best questions you can ever ask a buyer
Empathy and understanding - the buyer's greatest needs
Overcoming buyer resistance
How to sell for more - not less
Formats
45 minutes to half a day
Alternative Titles
Stop Telling and Start Selling
Reason and Emotion in Selling
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